FAQ Services

Can I order a sample?

Yes we offer a full sample service for all of our products. You can read more about it here

What delivery charges can I expect?

We offer FREE delivery on all orders over £100. If we receive your order before 12 midday we will dispatch your tiles next day Monday-Thursday (subject to stock). Delivery is charged at £8.00 for a standard order.

Which payment methods do you accept?

All transactions are processed securely via Sage Pay. Cards accepted are MasterCard,Visa,Visa Elctron,Maestro. We also accept Paypal payments.

How long will delivery take?

If the items are in stock then we will endeavour to get them out next day for you. Orders placed on a Friday before midday will be dispatched for a Monday delivery. Orders placed late Friday and over the weekend will be processed Monday and dispatched for a Tuesday delivery (subject to stock)

How secure is shopping in the Online Shop? Is my data protected?

All transaction data is protected under Sage Pay licensing.

What exactly happens after ordering?

Once your order has been placed your goods will be picked and run through quality control. Once cleared they will be eligible for dispatch.

Do I receive an invoice for my order?

You will automatically receive a receipt of purchase after placing your order. You can check and edit all personal information about your order and delivery details within My Account. Here you will find all invoices.

What is your returns policy?

Once your order has been dispatched it cannot be cancelled.

If you cancel your order it can be returned, however this will incur a 25% handling charge.
Once our transport company has collected your goods from our warehouse if you wish to cancel your order, you would be liable for transportation return charges.
This cancellation policy does not affect your legal rights.
Resalable Goods Refunds & Returns:
If you have completed your tiling or flooring job and wish to return any resalable goods we will provide you with a refund. Please note that only full boxes of tiles will be refunded. Simply return the items within 28 days of receipt of goods in their original condition. The English Tile Company reserve the right not to refund if the goods are deemed as not being in a resalable condition. Any delivery charge will not be refunded.
Refunds will only be processed once the goods have arrived with us and we have inspected their condition and deemed them to be in suitable condition for resale. Any delivery charge from the original order will not be refunded.
Please note once a refund is processed it may take up to 30 days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of The English Tile Company. Acceptance of these terms and conditions at the point of purchase represents acceptance of refund period of up to 30 days.
Damaged/Incorrect Goods Refunds & Returns:
All goods must be checked by the customer on receipt of goods – this is imperative. No responsibility for damaged product, shortages or incorrect products can be accepted after 48 hours / two working days (Mon – Fri) of receipt of goods.

Where you purchase goods from us that are defective we shall (at our option) repair or replace such goods or refund the price of such goods provided that (a) you give us notice within 48 hours of the date of your acceptance of the goods and (b) provided that damage to the goods has not been caused by you. Our entire liability to you shall be limited to the price you paid for the goods and we shall not be responsible for any consequential or other financial loss that you may seek to claim for regarding the tiling or flooring job you are carrying out. All damaged goods will be replaced on standard delivery at our cost.
The English Tile Company products are guaranteed for 12 months from point of purchase (excluding individual supplier guarantees, details of which would have arrived with your product). Compensation, refunds or returns will not be considered after this period.
If you find any damages on receipt of goods, you must forward a clear photo of the damages to enquiries@english-tiles.co.uk before we send out replacements.

Checks Prior To Fitting:
Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Fixing the tiles to a substrate means that you have accepted the tiles in their present state so no refunds or replacements will be offered. Please ensure you are happy with the shade of your tiles before you start any project.

FAQ Product

Can Mosaic Tiles Be Used In Showers?

Absolutely! Mosaic tiles are perfect to use in showers and can actually eliminate the use of water proof paint.
Take a look at our guide here on the perfect mosaic tile materials to use in the shower.

Can Mosaic Tiles Be Used On Floors?

Absolutely, Mosaic tiles have many benefits when introduced to the floor. Why not take a look at our guide on the official benefits of using mosaic tiles on the floor!

Are You Able To Cut Mosaic Tiles?

Yes! You can even cut glass and stone mosaic tiles, take a look at our guide on the process of cutting mosaic tiles!

When To Grout Mosaic Tiles?

Before proceeding to grout mosaic tiles, the surface must be dry, level and clean. Why not take a look at our guide on when is the best time to grout mosaic tiles for more information?

Are Mosaic Tiles Heat Resistant & Easy To Clean?

Mosaic tiles are extremely heat resistant and you can use them in both your kitchen and bathroom – they are also very easy to clean but shouldn’t be cleaned using harsh chemicals. View our guide today on our full heat resistant and cleaning guide.

Can You Glue Mosaic Tiles To Glass?

Absolutely! However, you must choose the right glue or adhesive accordingly, take a look at our gluing mosaic tiles guide today for more information.

What Are Glass Mosaic Tiles?

Glass mosaic tiles often contain a number of different smaller pieces of differently coloured glass, for more information check out our glass mosaic guide and their benefits today.

Can I Put Mosaic Tiles On Drywall?

Yes, you can glue mosaic tiles on existing drywalls, take a look at our guide today on why there is a misconception about gluing mosaic tiles on drywall.

What Are Mosaic Tiles Made Of?

Mosaic tiles can be made out of a variety of different materials, such as glass, brick and metal. Why not take a look at our guide today on what mosaic tiles are made of.

Are Mosaic Tiles Easy To Fit?

Mosaic tiles are extremely easy to fit! Whether you are a DIY expert or an aspiring home interior designer, anyone can fit mosaic tiles with the right tools! Take a look at our guide on whether mosaic tiles are easy to fit today.

Can Mosaic Tiles Be Painted?

In theory you can paint mosaic tiles, however it always depends on the surface and finish of the tiles. Why not take a look at our guide today on whether mosaic tiles can be painted.

Can You Reuse Mosaic Tiles?

Often mosaic tiles still look in perfect condition when removed, however reusing them could practically be a nightmare for you. Take a look at our guide today on whether mosaic tiles can be reused.

Are Mosaic Tiles Heatproof?

Mosaic tiles are going to be frequently exposed to high temperatures, therefore we ensure all of our tiles are heatproof. Take a look at our guide today on are mosaic tiles heatproof for more information.