Frequently asked questions
Want to know how long your delivery will take?
Or perhaps you are looking to install your mosaic tiles yourself. We have compiled are most frequently asked questions along with our best thought out answers.
If you cannot find what you are looking for then please contact us directly.
Yes we offer a full sample service for all of our products. You can read more about it here
We offer FREE delivery on all orders over £100. If we receive your order before 12 midday we will dispatch your tiles next day Monday-Thursday (subject to stock). Delivery is charged at £8.00 for a standard order.
All transactions are processed securely via Sage Pay. Cards accepted are MasterCard,Visa,Visa Elctron,Maestro. We also accept Paypal payments.
If the items are in stock then we will endeavour to get them out next day for you. Orders placed on a Friday before midday will be dispatched for a Monday delivery. Orders placed late Friday and over the weekend will be processed Monday and dispatched for a Tuesday delivery (subject to stock)
All transaction data is protected under Sage Pay licensing.
Once your order has been placed your goods will be picked and run through quality control. Once cleared they will be eligible for dispatch.
You will automatically receive a receipt of purchase after placing your order. You can check and edit all personal information about your order and delivery details within My Account. Here you will find all invoices.
Once your order has been dispatched it cannot be cancelled.
If you cancel your order it can be returned, however this will incur a 25% handling charge.
Once our transport company has collected your goods from our warehouse if you wish to cancel your order, you would be liable for transportation return charges.
This cancellation policy does not affect your legal rights.
Resalable Goods Refunds & Returns:
If you have completed your tiling or flooring job and wish to return any resalable goods we will provide you with a refund. Please note that only full boxes of tiles will be refunded. Simply return the items within 28 days of receipt of goods in their original condition. The English Tile Company reserve the right not to refund if the goods are deemed as not being in a resalable condition. Any delivery charge will not be refunded.
Refunds will only be processed once the goods have arrived with us and we have inspected their condition and deemed them to be in suitable condition for resale. Any delivery charge from the original order will not be refunded.
Please note once a refund is processed it may take up to 30 days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of The English Tile Company. Acceptance of these terms and conditions at the point of purchase represents acceptance of refund period of up to 30 days.
Damaged/Incorrect Goods Refunds & Returns:
All goods must be checked by the customer on receipt of goods – this is imperative. No responsibility for damaged product, shortages or incorrect products can be accepted after 48 hours / two working days (Mon – Fri) of receipt of goods.
Where you purchase goods from us that are defective we shall (at our option) repair or replace such goods or refund the price of such goods provided that (a) you give us notice within 48 hours of the date of your acceptance of the goods and (b) provided that damage to the goods has not been caused by you. Our entire liability to you shall be limited to the price you paid for the goods and we shall not be responsible for any consequential or other financial loss that you may seek to claim for regarding the tiling or flooring job you are carrying out. All damaged goods will be replaced on standard delivery at our cost.
The English Tile Company products are guaranteed for 12 months from point of purchase (excluding individual supplier guarantees, details of which would have arrived with your product). Compensation, refunds or returns will not be considered after this period.
If you find any damages on receipt of goods, you must forward a clear photo of the damages to firstname.lastname@example.org before we send out replacements.
Checks Prior To Fitting:
Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Fixing the tiles to a substrate means that you have accepted the tiles in their present state so no refunds or replacements will be offered. Please ensure you are happy with the shade of your tiles before you start any project.
Take a look at our guide here on the perfect mosaic tile materials to use in the shower.
The UK’s leading online destination for mosaic tiles.
If it’s mosaic tiles you need, this is the place to find them. We are a company that lives and breathes tiles and are dedicated to providing you with the highest quality and most innovative designs at the most affordable prices on the market.
Transform Your Home
There is nothing quite like mosaic tiles for adding true, long-lasting aesthetic appeal to the home. From the vast range of patterns to the dazzling array of colours, tiles are able to instantly transform the look of a room.
At Mosaic Village, the range of tiles we offer is the most comprehensive you will find. We have bathroom mosaic tiles, kitchen mosaic tiles, glass mosaic tiles, glass tiles, mosaic brick tiles, and much more – all in stock and ready to deliver directly to your door.
Tiles That Are Made to Last
Our industry experience and knowledge of what makes a great tile, separates us from the competition. We do not just stop at providing tiles that look the part; we make sure that the products you purchase from us are built to last. Whether you intend on using them for internal or external projects, on domestic or commercial jobs, every tile from Mosaic Village is stain resistant, odour resistant, and easy to maintain – ensuring your tiles look as good in ten years as they do on the day they were installed.
As part of our dedicated customer service, and to help you find the tiles you need, we also offer an exclusive sample service with free delivery. Moreover, if the tiles we have sent are to your liking, keep them and claim your money back when making an order!
From Aztec to brick and, course, mosaic, our tiles have been used in kitchens, bathrooms, wet rooms, swimming pools, and living areas, adding a touch of glamour and elegance to any area of the home.
When it comes to mosaic tiles, your home deserves the very best – it deserves Mosaic Village.